Rates

For orders that total over $75.00 USD, we offer free shipping.  For orders that total under $75.00 USD, the shipping rates are a flat $10 per order.

Shipping

We ship to any physical address in the lower 48 United States.

We CANNOT ship to any PO Box. You must provide us with your PHYSICAL ADDRESS for all shipments.  To ship APO/FPO, Alaska, Hawaii, or any US Territory, please see section below with the heading APO/FPO Shipments:  

We will email tracking information to you on your order as soon as information is available. manorlakedogboutique.com will ship your order within (4) working days of its receipt if the items ordered are in stock at the time of order.

Some shipping dates may be longer because of custom manufacture and those items will be noted in the product description page.

In the event an item is not in stock, we will contact you with the expected delay in shipment.

All shipping dates are estimations.

All products are shipped for a flat rate of no more than $10.00 per order for standard ground shipping regardless of how many items are in your shipments and will show up on the Shipping Information page as a separate shipping charge and will be added as part of your final cost. If you need faster shipping, please contact us at info@manorlakedogboutique.com and we will work with you to arrange alternate shipping that will be charged at the full rate quoted to us.

NOTE: The state of Washington requires that we charge sales tax on the cost of shipping as well as the cost of the product. All sales taxes charged to residents of the state of Washington will be calculated at the 8.5% rate of the delivery address.

Canceling an Order

We attempt to ship most orders within 24 hours because we know our customers are eager to receive their new products. Because of this, orders cannot be cancelled on the website. Please contact info@manorlakedogboutique.com or on our customer service phone at 360.303.0497 and we will do our best to change or cancel orders that have not already shipped. You will be responsible for shipping charges on a cancelled order once it has been shipped.

Returns

Our return policy is among the most liberal in the industry.  You may return almost any purchase made through our store within 30 days for a full refund (subject to restocking fee).  

The exceptions are custom made products which may not be returned except in case of manufacturer defect.  Certain manufacturers products sales are final except in case of defective product.  All exceptions will be noted on their individual product web pages "NOTES" near the bottom of each Product Description page. 

In the event that you want to return an undamaged & unused product you will be required to request an RMA (Return Merchandise Authorization) number within 20 days of receipt of your order.  Please see the paragraph with the ** below that explains the process of obtaining your RMA #. 

Products Returned for Refund

Products returned for refund will incur a 15% restocking charge. Product must be returned in NEW condition, in the original packaging, including any documentation and accessories. Products not returned in this manner, or products that have been damaged by pets or pet owners are not eligible for refund. Upon receipt of return, Manor Lake Labradoodles Store will inspect the returned product. If product is received in new salable condition, a credit will be issued to our customer in full (minus the 15% restocking charge).   We reserve the right to make the final determination on the returned product condition. Pet health is our concern and we cannot accept return products that your pet has marked with evidence of use.  We will notify you if your product does not pass inspection.  If you want the product returned to you, you will be responsible for the return shipping costs.

Please allow up to 14 business days after we receive and approve the returned products for credit to be issued.  We will issue credit to the same credit card that you originally used to pay for your product.

Products may only be returned for exchange if damaged or defective.  

Defective or Damaged Merchandise Policy

manorlakedogboutique.com holds product quality and customer/consumer satisfaction in the highest of regard, therefore our policy on these issues is as follows: We reserve the right to make the final determination on the returned product condition. Pet health is our concern and we cannot accept return products that your pet has marked with evidence of use.

In the event that a product is defective upon consumer receipt, we require that our customer request an RMA (Return Merchandise Authorization) number from us within 3 business days of receipt and that the consumer return the defective product to us at our expense (except ShipitAPO® customers.  See note below).  Please see the paragraph with the ** below that explains the process of obtaining your RMA #. 

Note:  APO/FPO, Hawaii, Alaska, and US Territories customers who use the ShipitAPO® service are subject to the APO/FPO returns rules shown below the APO/FPO Shipments:  Please Scroll down to find these rules. 

We will expedite the processing of your replacement product directly from our warehouse. 

Please allow up to 20 business days after we receive the returned defective product for the replacement product to arrive back at your address.

Manufacturers Warrantees

Manufacturer’s warrantees should be handled directly with the manufacturer by the consumer. 

**  RMA (Return Merchandise Authorization)

Within the time limits noted in the above paragraphs, please notify us about your return issue by signing into MY ACCOUNT at www.manorlakedogboutique.com and click "VIEW THE ORDERS I HAVE MADE" and then click on [Need to return this product?] and follow the instructions. You may also find your account by clicking on the link included in your order confirmation email sent to your email address when your order was first confirmed. Please be sure to retain this email information for your reference.

If you have problems we can help if you call toll free 866.469.9257 or email us at returns@manorlakedogboutique.com.

We will issue you an RMA (Return Merchandise Authorization) number. No returns will be accepted without an RMA.

Once issued, the RMA is valid for 10 business days.

We will email you detailed instructions to return your order.  In the event you do not provide an email address, we will do our best to contact you with return information via an alternate method of your choice.

Returns Requirements and Information

All shipping costs (to and from destination) are non-refundable unless you receive a defective product, or wrong item sent.

In the case of defective or wrong item sent, we will pay ground shipping to and from destination.

Return the unused product in its original package in new and resalable condition with all the accessories and original packing.

We highly recommend that returns be via UPS, FEDEX or DHL for tracking and insuring purposes. This is for your protection as we cannot refund or exchange a product we do not receive.

We reserve the right to make the final determination on the returned product condition. Pet health is our concern and we cannot accept return products that your pet has marked with evidence of use.

Damaged Package

If your order arrives in a damaged package, do not accept the package or be sure to notify the carrier within 5 days. Save all your package materials and papers to support your claim.

We are not responsible for damage caused by the carrier. 

The standard manorlakedogboutique.com returns policy applies, with the exception that you're responsible for shipping the product back to the return address that will be provided you by RMA, plus handling, customs, and inventory liability that may be incurred.

manorlakedogboutique.com will include tax, if applicable, with return refunds. Original shipping and handling charges will not be refunded.

To return a product:

1. E-mail manorlakedogboutique.com at returns@manorlakedogboutique.com with the original order number, product description, quantity to be returned, and reason for return.
2. If the return is authorized, we will e-mail you back an RMA number and return shipping address.
3. Repackage the product in its original packaging.
4. Write the RMA number in large letters on the outside of the package.
5. Ship the product to the address in the return authorization e-mail. Since you're responsible for the safe delivery of the inventory to manorlakedogboutique.com, you may wish to insure it against loss.
6. Once the return is received and the product passes inspection, manorlakedogboutique.com will issue a credit to the credit card used for the purchase (usually 5 to 7 business days after receipt).

Thanks for choosing manorlakedogboutique.com!